Refund policy
60-day guarantee
You may request a return or exchange within 60 days of delivery. Items must meet the eligibility criteria below: unused, unworn, and in their original packaging, with proof of purchase.
Eligibility criteria
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Items must be unused, unworn, and in their original packaging.
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Returns must be initiated within 60 days of delivery.
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Proof of purchase is required.
Return process
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Contact our customer support at hello@petquility.com or our toll-free phone number, 1 (800) 529-6403, with your order number and reason for return.
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Our team will provide you with return instructions and the appropriate return address.
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Ship the item(s) back to the provided address:
10900 Research Blvd
Ste 160C Unit #2820
Austin, TX 78759
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Once we receive and inspect the returned item(s), we will process your refund or exchange.
Refunds
Refunds will be issued to the original payment method.
Please allow 5–7 business days for the refund to reflect in your account.
Exchanges
Exchanges are subject to product availability.
If the desired item is out of stock, a refund will be issued instead.
Return shipping costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.
Non-returnable items
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.