A little help, when you need it.

Questions about your diffuser, an order, or your refill routine? We’re here to help.

My order

Track a delivery or ask about an order.

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Refill help

Find the right refills or ask about your refill order.

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Product questions

Find help with setup, refills and everyday use.

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Send us a message.

A few helpful answers.

How do I order refills?

Choose the refills made for your cat or dog on our Refills page. Refills are currently one-time purchases, with no automatic renewal. Order again whenever you need more.

Shop refills

Where can I find setup instructions?

Follow the instructions included with your diffuser. You can also find setup guidance in the FAQs on the cat and dog product pages. If you need a hand, send us a message using the form above.

Cat diffuser instructions Dog diffuser instructions

Where is my order?

Check your order confirmation for your order details. If you need an update, send us a message with your order number using the form above.

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